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Chat is emerging as the most-used channel of communication for both business and personal use. Nearly half of all customers today lean towards chat support as their preferred channel for customer support. Customers want immediate answers, and the introduction of live chat and chatbots are taking customers closer to getting their issues resolved in a […]

This immediate support allows customers to avoid long call center wait times, leading to improvements in the overall customer experience. As customer satisfaction grows, companies will see its impact reflected in increased customer loyalty and additional revenue from referrals. Deep learning is a specific approach within machine learning that utilizes neural networks to make predictions […]